SAP CC (BCM) '*'/'#' in IVR

Hello experts!

SAP BCM 7.0.4.11

Tell me, please, why pressing of the * key in the IVR does not work correctly.

I made IVR from 1-6 items that work well, there are also blocks noinput and nomach which also work well for 7-9.0.

But when you click on '*' or '#' the user gets to the point '1', in the IVR report I see that in bsm came the name '1' instead of '*'. This behavior does not apply to BCM->BCM IVR calls, this behavior only applies to outside calls or calls from internal fixed telephones (calls that have passed through the PBX)

If look at the dump of the call, then there are differently transmitted keystrokes (screen)

ws-ats.pngws-bcm.png