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Nov 18, 2017 at 08:06 AM

Manual ticket creation in sap c4c for customer posts and comments from Facebook and twitter

753 Views Last edit Nov 20, 2017 at 11:26 PM 3 rev

Hi SAP C4C Experts,

I done the required configuration to integrate Facebook and twitter with sap c4c.

I have enabled scoping for automatic ticket creation for the customer’s posts and comments in SAP C4C.

Now client wants to customer’s posts and comments to be displayed in a “queue” and Users will analyse posts and comments from customers from the queue and create tickets manually if required.

Please guide, if any one has done this requirement.