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Manual ticket creation in sap c4c for customer posts and comments from Facebook and twitter

Hi SAP C4C Experts,

I done the required configuration to integrate Facebook and twitter with sap c4c.

I have enabled scoping for automatic ticket creation for the customer’s posts and comments in SAP C4C.

Now client wants to customer’s posts and comments to be displayed in a “queue” and Users will analyse posts and comments from customers from the queue and create tickets manually if required.

Please guide, if any one has done this requirement.

Regards

Santosh

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3 Answers

  • Best Answer
    Dec 15, 2017 at 03:07 PM

    hi,

    Steps are following:

    • open administrator work center
    • open social & service tab
    • open organizational work distribution
    • edit "Service and Support Team for Service Requests - Social Media"
    • in this dialog add rule which will do the work distribution according to your needs
    • for Chanel type choose "Social Media"

    If you need more details. please contact over email.

    br,

    Zoran

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  • Dec 15, 2017 at 10:24 AM

    hi,

    You may do it with work distribution (organisational or employee) under administrator Work center (social & service)

    br,

    Zoran

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    Former Member
    Apr 19 at 08:56 PM

    I have the same question

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