Manual ticket creation in sap c4c for customer posts and comments from Facebook and twitter

[raj210668]

Hi SAP C4C Experts,

I done the required configuration to integrate Facebook and twitter with sap c4c.

I have enabled scoping for automatic ticket creation for the customer’s posts and comments in SAP C4C.

Now client wants to customer’s posts and comments to be displayed in a “queue” and Users will analyse posts and comments from customers from the queue and create tickets manually if required.

Please guide, if any one has done this requirement.

Regards

Santosh

[former_member422907 · Accepted solution]

hi,

Steps are following:

• open administrator work center
• open social & service tab
• open organizational work distribution
• edit "Service and Support Team for Service Requests - Social Media"
• in this dialog add rule which will do the work distribution according to your needs
• for Chanel type choose "Social Media"

If you need more details. please contact over email.

br,

Zoran

[raj210668 · Accepted solution]

Hi Zoran,

Thank you very much for your prompt reply.

Please provide me your E-mail ID or send more information or any reference documents to my E-mail ID santhoshkumar4sap@gmail.com.

Thanks in advance.

Regards

Santosh

[former_member261280]

I have the same question

[former_member422907]

hi,

You may do it with work distribution (organisational or employee) under administrator Work center (social & service)

br,

Zoran

[raj210668]

Hi Zoran,

Thank you for the response to my query.

Could you please elaborate bit more or you can share some reference docs to achieve my requirement.

Regards

Santosh