Deliver not blocked - credit management

[singodia]

Hi,

We have set up credit management at deliver level and with D, that is creation of document not allowed.

we have one customer with zero credit limit and even though the delivery was created and billing was also done, i could find why this happened?

for other customers it is working fine, this is the only instance where system allowed to create delivery even though no credit balance of customer and zero credit limit,

i have checked there is no change in risk category or credit limit of the customer, no change in payment terms or any other change in customer master also..

Regards,

singodia

[Lakshmipathi]

Not sure whether you were using the same document type, item category for that customer. If you are using the same settings for rest of the customers also and still you have issue, better execute SE38, input program CHECK_CM which will give an hint where you have missed the required settings.

[singodia]

No authorization in production to run program still will try and update you.

[singodia]

Dear Lakshmipathi,

in this case system does not allow creation of delivery in case of credit block, and here issue is delivery was created so which document i am supposed to enter in CHECK_CM, the created delivery document?

[singodia]

Dear Lakshmipati, I ran CHCEK_CM and result says the static check was not done, (No Check/No Status) can you see the attached screenshot where the Status/Block tick mark is not checked, is this the reason status credit check was not done? but when i try to replicate it in quality the system is not allowing to create delivery stating static check. please suggest.?

[Lakshmipathi]

Did you check for that customer whether CCA is maintained in master data?

[singodia]

i checked and found it is not present in customer master (suppressed at account level)

also when for the same customer i replicate in quality, it is not allowing to create delivery and working fine.... customer master setting are same in prd and qty

one more thing i saw in OVA8, against static check, the tick mark of "status/ block" is not checked, but again it is blocking for other customers and other deliveries with same config.

[jignesh_mehta3]

Hello Ashutosh,

For the same Customer can you insert Credit Limit as 1.00 and then try to re-run the scenario to see if the Delivery is blocked or not?

Thanks,

Jignesh Mehta

[singodia]

Hi Jignesh,

issue is, in quality it is working fine and not allowing to create delivery, it was just one incident that system allowed the delivery creation even though zero credit limit... however in production, i can not change credit limit and create new delivery.