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How to create or add a Query to Scorecard/Home page based on Saved Queries of tickets

Nov 15, 2017 at 10:25 AM


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Hi Experts,

We have couple of standard scorecards which you can see on home page delivered by SAP which are based on reports and some are based on saved query, Example- Tickets Assigned to me, this is not a report, it's a saved query...when you click on this scorecard, it will navigate to My Queue saved search query (Queue view on Service-Tickets WC), how we can convert custom saved query as score card? any inputs will be appreciated.

Also in standard we don't have option to enable key figure field (Custom/Standard) as part of selection or filter?

Please advise if there is any way to achieve it.

Thanks in Advance for help...


Rishikesh Sah

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Preethi Bukke
Dec 18, 2017 at 06:19 AM

Dear Rishikesh,

You need to add My Filters from Tools. You may check the URL Filter Tile section:

Coming to the second part of your question, if a standard field is not visible in Advance Search, then it would be a new requirement request to add. If its an extension field, it should be automatically be available to be added in the advance search.

If you want to a make an extension field searchable via the enterprise search, you need to hover over the extension field, choose the settings icon, then select Field Definition. Here navigate to Enterprise search facet and make the relevant selections.

Thanks & Regards


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Thank you Preethi,

I was able to get the my filters on the home page, however it shows all filter created. we wanted to show some of it and not all.

Please advice if there is a way to achieve it.


Rishikesh Sah

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Hi Rishikesh,

I think you can restrict in the respective BOs based on business roles using master layout.