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Approval Process on Custom Object Failed

Hi experts,

I have created a customized BO with approval process defined. Currently, I have 3 problem with this.

1. I have errors while submit the instance to approval as below. The error message is "Process definition exists with configuration error Task type exists with instantiation lock"

2. I tried to modify the approval process, but the system prevent my changes with errors. "Cannot maintain the process; Instantiation lock is set for task type YI676K31Y_APP2_APP"

3. If I want to have a multi choices in the work distribution dropdown box, just like what we have in the Approval Process for Contract like below, how to achieve this?

Thanks for your help.

BR

Kevin

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4 Answers

  • Nov 16, 2017 at 05:19 AM

    Hi Kevin,

    Issue 1 & 2 occur when there is a change in the design time data in the approval process related files. In order to keep things consistent, approval task type is "Instantiation locked" until the changes are deployed into the workspace. This can be resolved by updating the workspace or by doing "business configuration deployment" in the cloud studio.
    Coming to the issue 3, if my understanding is right, you are expecting more approvers to be visible in the "Work Distribution" dropdown. The approver fields that are visible in the drop down for custom approval process are the ones that are created in the BO of EmployeeID type. If you want more approver fields, please add the required ones in the BO definition and update the approval process file. Remember to deploy these changes to avoid task types being "instantiation lock".

    Hope this answers your questions.

    Best Regards,
    Sasi.

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  • Nov 15, 2017 at 01:01 PM

    the issue 1& 2 is now solved, due to the "Software Upgrading" of C4C system.

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  • Jan 15 at 08:55 AM

    I have the same problem 1 & 2 in business by design

    i deployed business configuration more than once successfully and still the same issue

    any help please ?

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  • Jan 16 at 02:50 PM

    Hi,

    Due to some technical background processes, it takes some time to deploy the business configuration. Alternatively try scoping the solution in Business Configuration work center.

    Thanks & Regards,

    Hindu

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