Skip to Content
avatar image
Leonard Leong

Can a C4S work ticket trigger a creation of a ECC PM service order?

Nov 15, 2017 at 07:09 AM | 81 Views

Hi.. I notice in the C4S work center for ticket, 'Service order' in the drop-down for field 'Type'. So I would like to know if the standard C4S solution would be able to trigger the creation of a service order document in ECC PM.

In the standard demos that are available online, I only see all the planning/processing & final closure of the ticket steps, performed within C4S and only an internal order is created back into ECC for the costs settlement.

Do the standard C4S available IFLOWs allow the consumed Material quantities, labor hours entered in C4S to be interfaced back into the ECC service order so that the the cost settlement steps can continue by Finance in ECC?

SAP Cloud for Customer add-ins
C4C Cloud for Sales | c4c integration
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

3 Answers

  • Best Answer
    avatar image
    Shivanand Hangaragi
    Jan 23 at 04:50 AM

    Dear Leonard,

    Kindly refer this Blog.

    Regards,

    Shivanand B H

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Keshav Harake
    Jan 23 at 07:31 AM

    Hi Leonard,

    https://blogs.sap.com/2017/01/05/create-follow-up-documents-for-c4c-ticket-in-ecc/

    Br,

    Keshav

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Leonard Leong
    Apr 11 at 12:37 PM

    Thanks Keshav for the update..

    Add comment
    10|10000 characters needed characters exceeded