Missing roles in CC 5.2

[Former Member]

Hi Experts..!

We have CC 5.2 working... but lately the role sync (incremental) is deleting some roles.. when they actually in the system.

We want to be able to see all the backend's roles, what can we do to make this possible?

could you help us, pls.

Thank in advanced

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This is an example of the job's log:

INFO: --- Data Extractor -

---

com.virsa.cc.dataextractor.bo.DataExtractorSAP@44e336f8

Jan 30, 2008 5:02:54 PM com.virsa.cc.xsys.bg.BatchRiskAnalysis getBAPIRoleData

INFO: -- Last Run Date is 2008-01-30

Jan 30, 2008 5:02:54 PM com.virsa.cc.xsys.bg.BatchRiskAnalysis getBAPIRoleData

INFO: -- Current Date is 2008-01-30

Jan 30, 2008 5:03:44 PM com.virsa.cc.xsys.bg.BatchRiskAnalysis insertBAPIRoleData

INFO: Gen Obj Returned returned from the BAPI 92

Jan 30, 2008 5:03:44 PM com.virsa.cscext.dao.CSCDAO populateGenObjRoleProfile

INFO: Update Z_FIAA_VISUALACTIVO_026 of RPDCLNT800

Jan 30, 2008 5:03:44 PM com.virsa.cscext.dao.CSCDAO populateGenObjRoleProfile

INFO: Update Z_FIAA_VISUALACTIVO_604 of RPDCLNT800

Jan 30, 2008 5:03:45 PM com.virsa.cscext.dao.CSCDAO populateGenObjRoleProfile

INFO: Update Z_FIAA_VISUALACTIVO_707 of RPDCLNT800

Jan 30, 2008 5:03:45 PM com.virsa.cscext.dao.CSCDAO populateGenObjRoleProfile

INFO: Update Z_MMIM_GENERREPORPT_CENT of RPDCLNT800

Jan 30, 2008 5:03:45 PM com.virsa.cscext.dao.CSCDAO populateGenObjRoleProfile

INFO: Delete P of RPDCLNT800

Jan 30, 2008 5:03:45 PM com.virsa.cscext.dao.CSCDAO deleteObjInOtherTables

INFO: Delete P from ALL tables

Jan 30, 2008 5:03:45 PM com.virsa.cscext.dao.CSCDAO populateGenObjRoleProfile

INFO: Delete SAP_BC_BMT_WFM_DEVELOPER of RPDCLNT800

Jan 30, 2008 5:03:45 PM com.virsa.cscext.dao.CSCDAO deleteObjInOtherTables

[former_member366047]

Lizeth-

You can try a Full Sync and only execute it on the Role level; our numbers are always off when we do the incremental sync, so that is why I always do a full sync...

Ankur