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Responsibility of Workflow

Hello all,

There has been some discussion at my company as to where the responsibility of creating Workflows resides. One group believes that it should be done by the Developers, where as the other group believes it should be done by the Business Process Experts.

I am just looking for feedback on where the responsibility resides in other companys and reasons for either way.

Thanks!

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  • Best Answer
    Posted on Jan 31, 2008 at 06:39 AM

    >

    > There has been some discussion at my company as to where the responsibility of creating Workflows resides. One group believes that it should be done by the Developers, where as the other group believes it should be done by the Business Process Experts.

    That depends entirely on what you mean by

    > the responsibility of creating

    Business Process Experts (BPEs) are not developers. If you meant 'who will develop/change' it is not even worth considering making non-developers responsible. They would do more harm than good. There's always a program providing the functionality that workflow is built on, whether that is a BOR object's implementation program, or a function module which identifies agents.

    If what you mean is 'who will ensure the requirements are met' it becomes more blurry. I would say that is the responsibility of the BPEs whether it is a workflow solution or an interface or a report. So the BPEs will have to provide some form of specification/requirements, and the BPEs will have to ensure that the solution is tested.

    If all that is needed is customizing a BPE may do a better job than a developer. However, I find that rarely is customizing all that is needed.

    Most importantly the BPEs should (in my opinion) specify who the possible agents are for the various tasks. This they can either take full responsibility for, or specify for the developers.

    My experience is that some BPEs look at workflow as something entirely different from a report, and workflow ends up being neglected. In those situations I find myself talking directly to the end-users (well, not all of them) and end up learning quite a bit about the business process as well in order to translate the requirements as specified by the business into requirements for the solution.

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    • Hi Aaron,

      In my opinion the creating of the workflow should be done by the person who knows how to develop a workflow. By this I mean someone who has studied workflow preferably by the SAP courses or by self study with the SAP 'bible' or the SAPHelp. It is also preferable to have ABAP knowledge and to be able to think logical. This person could be a developer, but it also could be a process expert.

      Regards,

      Martin

  • author's profile photo Former Member
    Former Member
    Posted on Jan 31, 2008 at 04:04 AM

    It generally resides with the Business Process experts if you consider of creating responsibility. However, this job can be done by the developer also but the Business Process experts only knows which Company Code(Container element for Rule suppose) is for which Country. In some projects the BPE creates the configuration sheet and the developer does the configuration.

    Please note that the rule generally is created by the developer as this should be used in the Workflow. Yes he should intimate the BPE also regarding this.

    Create Rule and maintain Resp

    PFAC

    OOCU_RESP

    Thanks

    Arghadip

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  • Posted on Jan 31, 2008 at 04:20 AM

    Hi,

    responsibility of creating Workflows resides

    Developers will do workflow develop

    BEP will do business specification study to help on developers

    Thanks and Regards,

    Prabhakar Dharmala

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