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author's profile photo Former Member
Former Member

Credits doubling - lockbox

Hi,

I am having an issue which i think is a bug. When a customer takes a credit, the credit is deducted from the total amount, but then another residual item for the same amount as the credit is put on account.

For example:

Invoice: $ 382.86

Deduction: $ 11.49

Total Balance: 371.37

The problem is it shows like this

Invoice: $ 382.86

Deduction: $ 11.49

Residual: $ 11.49

Total Balance: 359.88

Any suggestions?

Thanks

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 30, 2008 at 07:20 PM

    Hi,

    Are you using BAI or BAI2 format for lockbox processing? It may not be a bug but may be related to file format of lockbox file you are processing.

    If you are using BAI2, check 4 record whether the deduction amount is populated in the 4 record of Lockbox file.

    Regards,

    Chirag

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    • Former Member Former Member

      Thanks for the response again. The reason we have 2 lines is because sometimes a customer takes a credit or deduction without even a reference number. So we need to know teh original amount of invoice and then the deduction to understand why the total check payment is a certain amount. also for most of our customers, one check pays for many invoices and thus this is the reason for the many 4 records....that is why i think its a bug....does that make sense?

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