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How to create a form element in SAP Contact Center IVR

Hi ,

Could you please guide me how to create a new form element in IVR i.e B. I already have existing form element i.e. A but i want a new form element , even i do not want with child element.

Thanks & Regards,

Avinash

form-element.png (3.4 kB)
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1 Answer

  • Best Answer
    Nov 16, 2017 at 08:23 AM

    Hi Avinash,

    Do you mean like this?

    1. Activate 1st row of the IVR editor:

    2. Create new form:

    3. The form is created to bottom of the list. If you wish to change the order activate wanted row and use up and down buttons to define the place.

    Br,

    Jukka

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