Resource Scheduler not show Demand ticket, How to manage it?

[Former Member]

Dear All

I have implement service on Resource Scheduler function but I have found issues that a Ticket did not show on Demand content.
How to manage system to show on demand box??

Thank you.

[gabriel_brage · Accepted solution]

Hello Prakasit,

Usually, this is related to some missing configuration. Could you please check the following links?

https://help.sap.com/viewer/637db7a0d01e47009d9420e9a927c571/1711/en-US/4160c2fdcbfe460e887ad22dc7b6...

https://archive.sap.com/documents/docs/DOC-73169

Best Regards

Gabriel Brage

[former_member87164]

Hi Prakasit,

To activate and use the Resource Scheduler in field service scenarios the following steps have to be executed:

1. Adapt scoping
2. Adapt your Business Role
3. Check that the relevant Service Units in Organizational Model are maintained
4. Check that Service Employees have Working Hours maintained
5. Create a scheduling relevant Ticket
6. Navigate to the Resource Scheduler and assign demands to service employee

Br,

Keshav

[Former Member]

Hi, Keshav

Now I have do it done.

Thank you for you suggestion.

Best Regards,

Prakasit