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Former Member

Responsible Group Assignment for Interaction Record

The Functional configuration team is trying to determine how to assign an interaction record to Responsible Group and not to an individual User. If anyone has any suggestions or experience with how the responsible group can work, it would be greatly appreciated.

Thanks

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jan 30, 2008 at 03:34 AM

    Hi Pamela,

    Interaction record can be a business activity transaction. You can assign partner determination procedure to determine the responsible group. If you can explain in detail how do you want the responsible group to be determined.

    Rewards points if helpful.

    Shridhar

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 30, 2008 at 12:18 PM

    Hi pamela

    Currently you have the parner function Interaction center agent in you Interaction record i.e why it is assigning it to the user.

    Interaction Record of ICWC is nothing but a business activity in the CRM online system ,if you want the responsible group to be attached to the Interaction record ,please assign the partner function Responsible Group to the Partner determination procedure assigned to your business activity as stated by sridhar..

    hope this resolves your Query

    Cheers!!

    Regards

    Raj

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