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Former Member

Error when reconciling across different branches

Hi All

Thought I posted this last week, but cannot find my post. :)

The customer is having issue reconciling an account due to transactions being on different branches. however we are also using bp consolidation on the payments.


Background Setup:
Customer is using branches and consolidated BP on payments.


Eg...Customer 1 - receives total payment - Branch is head office
Customer 1A - invoice created - branch is johannesburg. fathercard is customer A
Customer 1B - invoice is created - branch is durban. Father is customer A


The payment is received against customer 1 and is a payment on account.
this is then reconciled to the invoices from the various branches.
the user is getting an error though:
Cannot reconcile documents belonging to different branches [Message 1320000747-40]
However they need to do work this way.

I logged a ticket with support and they advised its not a functionality. I also posted this on the ideas page.
they are on SAP9.2 PL04.

Has anyone come across this issue. Is there any work around for it except for splitting the payments across all the branches?

Thank you All

Jerusha

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4 Answers

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    Former Member
    Apr 24, 2017 at 12:26 PM
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  • Apr 24, 2017 at 01:47 PM

    Hi Faith

    I did not find a solution. I tried to assist customer with some reports, as What the customer did was split the payments per branch even though those customers had a parent account. so it gave them kind of an indication how to split the the payments up.

    I am not sure if anything has changed yet in the later patches as I had to post it on the ideas page.

    Regards,

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  • Apr 24, 2017 at 03:10 PM
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  • Apr 25, 2017 at 06:02 AM

    Hi Peter

    Thank you.

    Regards,

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