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crm-cic-mdb -> how to use?

Hi,

Does anybody knows SAP apllication component for IC - crm-cic-mdb ?

it is manager dashboard?

How I can configury it, where to find, how to launch?

Regards

Radek

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Jan 29, 2008 at 11:31 AM

    Please refer to URL Below:

    http://help.sap.com/saphelp_crm50/helpdata/en/0b/77c6d05eec445480a919cdcfa6bb30/frameset.htm

    Let me know if u need any further information.

    Cheers,

    Vivek

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 30, 2008 at 11:16 AM

    Hi, does anybody can help?

    this is urgent.

    what are the possibilities of using manager dashboard in ICWin architecture?

    Regards

    Radek

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 31, 2008 at 12:10 PM

    Hi Radek,

    I m not very sure, But I think if I assign you the IC Manager profile, You should be able to see the Manager's Dashboard while accessing CIC0 transaction.

    You may require certain system settings from your telephony vendor.

    Please let me know if it does not work or you have an answer to it now.

    Regards,

    Vivek

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    • As far as I am aware, you need to create a IC Mgr profile using transaction CRMS_ICMSYSTEM_PROPS, where you assig the RFC destination and Comm. Soft. Sys ID. You could then start to personalize the profile using the BSP application CRM_IC_MDB. Well I did follow the same and towards the end found out that it only works with Enterprise Portal, where EP has a IC Manager Role available.

  • author's profile photo Former Member
    Former Member
    Posted on Feb 01, 2008 at 05:15 AM

    Krish,

    We can customize the IC Manager dashboard using the BSP application. CRM_IC_MDB.

    However once it is done for you, which t code would be used to launch it (for Webclient)..

    Also the IC Manager profile is for Web n Win both so should have t codes to launch it for both envoirnments...

    Is there CTI vendor's role here ?

    Please suggest..

    Thanks,

    Vivek

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