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what is the SLA

pls give information on SLA

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  • Posted on Jan 28, 2008 at 04:16 PM

    Hi Kavita,

    SLA is nothing is but Service Level Agrrement(SLA),this word mostly used in Production support projects.

    Thanks,

    Rau

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    Posted on Jan 28, 2008 at 05:12 PM
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    Posted on Jan 28, 2008 at 06:15 PM

    Time period in which a specific task must be delivered.

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    Posted on Jan 30, 2008 at 07:40 AM

    A service level agreement (frequently SLA) is that part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used incorrectly in the context of contracted delivery time (of the service) or performance.

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    Regards

    Bhaskar

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  • author's profile photo Former Member
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    Posted on Jan 30, 2008 at 08:14 AM

    Service Level Agreement

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