Notification while customer writes post on Facebook wall

[former_member422907]

Hi Gurus,

How can I create notification when customer writes post on Facebook wall?

Or how can I change ticket priority to "immediate" when customer writes post on Facebook wall?

On the other hand how to distinguish Facebook wall post with Facebook direct message?

Can I use workflow rules or should I write some PDI development code?

br,

Zoran

[former_member87164]

HI Zoran,

Please read the blog, Hope this will be help fully for you !

https://blogs.sap.com/2016/07/20/sap-hybris-cloud-for-customer-integration-with-facebook/

Br,

Keshav

[former_member422907]

Thanks, but this is not the answer to my question.

br,

Zoran