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Notification while customer writes post on Facebook wall

Hi Gurus,

How can I create notification when customer writes post on Facebook wall?

Or how can I change ticket priority to "immediate" when customer writes post on Facebook wall?

On the other hand how to distinguish Facebook wall post with Facebook direct message?

Can I use workflow rules or should I write some PDI development code?

br,

Zoran

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1 Answer

  • Nov 15, 2017 at 03:09 AM

    HI Zoran,

    Please read the blog, Hope this will be help fully for you !

    https://blogs.sap.com/2016/07/20/sap-hybris-cloud-for-customer-integration-with-facebook/

    Br,

    Keshav

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