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author's profile photo Former Member
Former Member

SAP - Service/RMA Module

Hi all,

We are looking for a way to implement our current RMA/Service platform into SAP rather than our current Help Desk solution. Unfortunately the basic SAP functionality here seems weak and unable to do quite what we need.

Does anyone know of a good service addon that can allow us to raise RMA's/Service call against a BP and then track it through the process of issuing a returns number, current status/whereabouts, engineers report, cost of repair etc.

I have found one add-on called Service One (http://www.nb1s.com/Addons/NB1S_ServiceOne.pdf), has anyone used it or know much about it? our current SAP integrators are very slow on getting back to us and it is becoming an urgent project.

Any help is much appreciated.

Kind Regards

Matthew

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    author's profile photo Former Member
    Former Member
    Posted on Jan 28, 2008 at 06:11 PM

    Hi Matthew,

    The company you are referring to Navigator has a quite af ew AddOn's some of them are really new and I am not sure if they have released them yet.

    I would suggest you could contact them directly to get some details about Service One.

    Regards

    Suda

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