Dunning Issue

[Former Member]

Hello all

We are facing a problem in duuning Customers complain about the dunning letters, they don´t understand what we are dunning which was performed on 15-jan -08.

For example Customer A, on the dunning letter there is invoice 9XXXX315, which was paid in June 07. But on the dunning letter the amount dunned is the amount on a creditmemo which is related to this invoice, but the customer has not deducted it yet. We arefacing the same problem with other invoices also. I am expecting on the dunning letter should be the credit-memo, not the invoice which is already paid.

Please let me know where I am wrong

Regards

RS

[Former Member]

There could be a few reasons for this problem.

1/ The credit memo was created with reference to the invoice, and therefore the original invoice number is in a different field, perhaps, reference field or assignment field. To correct this, you need to make sure you display the correct doc number, i.e. the accounting doc number or the billing doc number.

2/ The code that you are using to determine the line items for the Dunning letter is wrong. It could be looking at cleared items or something similar.

3/ The code is putting the wrong signs, so when you have an invoice it sees it as a credit, or sees all credits as debits.

Hope this is of some help, award points if this is useful.

[Former Member]

Hello Mark Chalfen

Thank you very much for explanation, but in the present scenario:

The original invoice is raised for a customer “A”on 01.06.2007using VF01 (Billing procedure) the due date is 22.07.2007 and with reference to this document I have created a credit memo on 10.12.2007, with immediate due date. In the credit memo I have given the first document no as reference.

I have executed the Dunning run on 15.01.2008 and this credit memo is picked up for dunning notice (Original invoice was not picked up as it was in clear status)

When I am checking the dunning print out system is showing the Original invoice rather than the credit memo in dunning notices..

Please let me know who can we handle this situation and where should I correct to rectify this error.

Regards

Ravi