Skip to Content
author's profile photo Former Member
Former Member

Approval Process configuration in Change Request Management

Hello Gurus

We are currently configuring Change request management. We successfully activated charm, we are now working on approval process of change request management.

I am following the following sim for the approval process configuration:

Can any one please assist us by guiding us on the following things?

1. From BASIS point of view we have assigned roles to each user as employee e.g. developer charm (SAP_SOAM*) role to developer user\employee in solution manager, still when we are creating tickets then we cant see the options like “in development”, “in process” etc

2. We are going forward with the default settings can any one tell us if we need to do something extra to get all those options activated like “in process”, “in development” etc

I am in mid of these configuration settings; please assist me asap if possible.

Thanks in advance,



Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Jan 28, 2008 at 09:06 AM

    You must create BP to enable the change control ownership. The change should also be build in the same IBase as the CRM as change can be requested directly from the service desk or from client

    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member


      Thanks for your reply,

      I have used BP to create and process change request. Only confused with the standard process and where to look for the change documents, thats the reason i couldnt see the requests and change their status.

      I just want to know if you have customized any thing in to the standard configuration, say for e.g. if you want to add your own actions like in maintenance cycle after requests been released in development if you want to import automatically in QA which happens in case of Urgent corrections. What I need to do if I have to do such settings or change it in my standard configuration.

      How can I change this standard configuration? Anyone has done such kind of customization?

      Thanks for your help and more help on this topic will be appreciated.



Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.