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Is it possible to add fields in form templates?

Dear community,

I want to create a form to depict the survey results in C4C. The survey is a checklist for a maintenance. The desired form should not only contain the survey results, but also general information from the ticket. In addition to the survey result and the ticket-ID the following fields are required:

  • TicketSignature Buyer, Technician, Agent
  • Customer
  • Installation Point
  • Serial ID

The signature and the customer are available in the form Service Request (FormServiceRequestConfirmation), but not in the SAP Standard form for survey results (FormSurveySummary).

How can I get the above mentioned fields in the form (data view in Adobe LifeCycle Designer), which is based on the standard form for survey results?

Kind regards,

Deborah Albrecht

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  • Hello Deborah,

    I have exact the same requirement for my customer, do you have an instruction/ documentation how you arranged this functionality with Adobe Lifecycle Designer?

    Best regards,

    Lars

  • L. Vorst

    Hi Lars,

    I didn't found a solution for excately this requirement. I made as work-around solution 2 forms (one with the survey results and the ticket id; another one as ticket summary with details).

    You can print in the survey form product id if the specific survey is a product survey (certain survey category).

    Best regards,

    Deborah

  • Hello Deborah,

    Thank you for your reply. I have reported an incident and SAP answerred to raise an improvement request on Customer Influence for this topic, so please vote on this request ->

    223852 - Combine Ticket Summary information with Survey results form

    https://influence.sap.com/sap/ino/#/idea/223852

    Best regards,

    Lars

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2 Answers

  • Best Answer
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    Former Member
    Nov 23, 2016 at 07:26 PM

    Hello Deborah,

    Survey Questions and Answers are not added in the standard template for Ticket/Service Request but it is enabled in the form template so that you can add them using the Live Cycle Designer. Please look at the list of fields enabled for Ticket/Service Request using the Live Cylce designer and you would see the fields for Survey and Survey answers which you can add.

    Thanks,

    Suman

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  • Nov 28, 2016 at 03:11 PM

    Hello Suman,

    thank you for your answer. I found the survey answers in the form Service Request in ALD.

    Can you help me with 2 names: I search for Service Technicians (the ones from the positions in the ticket) and the customer contact title. How are they named in the data binding? I tried many, but couldn't find the right one,... I'm refering to my question https://answers.sap.com/questions/54680/index.html where I didn't get an answer yet.

    Thank you in advance!

    BR, Deborah

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