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Former Member
Jan 26, 2008 at 10:42 PM

How does Outlook know to forward mail to Web IC

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Been doing research and setting up ERMS in our system. I know you set up an RFC user and do the SM59 settings to the mail server. But if the e-mail is inbound from a customer (not from a web form) to your customer.service@abc.com and it hits your exchange server, what triggers the exchange server to send it to CRM where it goes thru the routing in S028 & CRM_ERMS_WF_CUST.