on 01-25-2008 10:01 PM
I'm hoping that someone else may have encountered this same issue. We are on SRM 4.0.
A user is getting a blank screen when they select Confirm Goods/Services within the portal. They do not appear to be having any other issues with the other SRM transactions. She has the appropriate job role in order to do confirmations.
Any ideas as to why she is getting a blank screen?
Monique Stephens
Hi Monique,
Please ask the Requisitioner to click on "Extended search" and make sure other selection fields are not populated.
In some cases, if some selection fields are populated, they may not be shown up in Simple search screen.
Please check this and reward points if the hint is useful.
Thanks & Regards,
Venkat
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Hi Monique,
we once faced the same situation in a SRM 4.0 environment. There was a note implemented changing something for the shopping cart. Can't remember the note. The side effect was, that all status screens as well confirmations screens were blank. Note removed, and the screens were back.
Cheers,
Claudia
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Hi
Please confirm this !!
1) Is this happening with all users having same roles/profiles attached to those similar type of SRM users. ?
2) If the user uses simple search and gives timeframe as empty,then is the person able to find the PO ?
3) If the user uses extended search and gives the PO number, then is he able to find the PO ?
Some related useful pointers ->
Do let me know.
Regards
- Atul
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