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How to implement incoming ASN for customer returns

Hi,

When one of our customers wants to send a return to us, they would like to send us an ASN first to let us know what they will be returning. When the return arrives, we would like to match the return against the original ASN. How can we do this using standard SAP functionality? I would rather use standard functionality before developing a custom solution. Let me know what IDOCs would be best for this scenario and the related transaction codes that we would use to create an ASN manually.

Thanks.

Mike Arnold

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2 Answers

  • Nov 14, 2017 at 09:54 PM

    But what do you expect the IDoc to do exactly? There is no IDoc to "match the return against the original ASN" (ASN is an output, it's not an SAP document) but then there is also no such process in SAP AFAIK. When you understand what transaction exactly you expect to perform with the IDoc (create a return delivery?) then you'll be able to search in Google / SAP Notes using the right keywords.

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  • Feb 14 at 08:41 AM

    From Business perspective, you can create a return order based on ASN and once the actual goods arrived, you can do PGR for the actual quantity received. By this way, you can follow the standard Idoc functionality.

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