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TREX connected to CRM through EP

Hi folks,

We’d need to know search capabilities of TREX connected to CRM. Our purpose is to search any CRM data or CRM object (users, notices, applications and so on) using TREX through EP.

Is this possible? Could someone provide us documentation on the matter?

Helpful answers will be rewardad!!

Thanks in advance,

Samantha.

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Jan 25, 2008 at 04:45 PM

    Hi Samantha,

    TREX is used (or at least can be used) by the following CRM scenarios:

    Account and Contact

    Management with Channel Partners

    Collaborative Selling

    Quotation and Order Management for Business-on-Behalf

    Campaign Management in CRM Web Channel

    Catalog Management in CRM

    Contract Management in CRM Web Channel

    Quotation and Order Management in CRM Web Channel

    Web Auctions: Selling via eBay in CRM

    Web Auctions: Auctioning via Web Shop

    Complaints and Returns Management in CRM Web Channel

    Service Request Management

    Campaign Management

    Quotation and Order Management (Configure-to-Order) in CRM

    Quotation and Order Management in CRM

    Solution Assistance

    Interaction Center

    See Master Guide SAP Customer Relationship Management 2007

    for details. I could not find this guide on SDN, may be it is only available via SMP:

    https://service.sap.com/~sapidb/011000358700001175652007E

    Document version: 1.0 - 01/09/2008

    Material number: 50086435

    page 35

    Regards,

    Ralph

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