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Solution manager in italian language?

Hi all,

I've just installed Sap Solution Manager 4.0 SR3 with SP12, I want to install trought SMLT the italian languages but I can't find the packadge ; in the box arrived from sap i find only this cd :

LABEL.ASC

SAP:SOLMAN:4.0:LANGUAGE:SAP Solution Manager 4.0 SR3 Language:CDxxxxxxxx

The italian languadge is not present !

I search also in :

My Company's Application Components" SAP SOLUTION MANAGER" SAP SOLUTION MANAGER 4.0

SAP SOLUTION MANAGER 4.0

  • Installation and Upgrade

+ Windows Server

  • MS SQL SERVER

Any Idea ? ? ?

Thank's Antonio Voce.

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    author's profile photo Former Member
    Former Member
    Posted on Jan 25, 2008 at 08:49 AM

    Hello Antonio,

    the Solution Manager 4.0 is not available in Italian language, for a list of the languages available please check note 892412, point 8!

    If you would like to use e.g. the Service Desk function, you have following two possibilities:

    1. You can install e.g. the Italian language for the systems, where messages should be created from by using the "Help" function. Afterwards should messages, created by customers, who have logged in to the given system in Italian, created in Italian language also in the Solution Manager system (prerequisite in this case is, that the logon language is left empty in the RFC-destination of the given satellite system). The question is only, what will you do with the texts in Italian in your Solution Manager system, as it makes no sense to logon there in Italian language. A processing of the messages e.g. in English should not be any problem by the employees working at the Service Desk.

    2. You set the logon language in the RFC destination of the satellite system to e.g. English or German, then all messages will be created without any error in the defined language. A problem in this case could be, that possibly not all characters will be transported correctly, as we assume, that the text is written in English or in German, but can actually contain Italian characters, which in the other two languages do not exist. Then we could have characters, which can not be interpreted. Here you could set up rules, that e.g. all messages are to be created in English, avoiding the issue, that characters are used, which can not be interpreted.

    I hope this short explanation helps you,

    regards

    Csaba

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