Skip to Content
-1

Credit status blocked even though it has not exceeded the credit limit

Nov 10, 2017 at 08:40 AM

118

avatar image
Former Member

Hi ,

When creating sale order the credit status goes to Blocked even though the credit limit has not exceeded.

It happens only for few customers.

I checked FD33 and OVA8 configuration. Its all fine.

I read other SCN threads related to this and i tried the suggestions provided but it did not help.

I need to know the root cause so that it does not happen in future.

Is there any configuration i need to check .

Kindly Advice.

Thanks in Advance

Regards,

Madhu

10 |10000 characters needed characters left characters exceeded

Changed to Sales tag as SAP Mentors is in no way connected to this. Try to create a discussion with a correct primary tag. You can learn more about tags at https://www.sap.com/community/about/using-tags.html and browse all existing tags here: https://www.sap.com/community/topic.html

For general information and tips about asking questions in the community, please visit this page: http://www.sap.com/community/about/questions-and-answers.html

0
Former Member

Thanks for the information..

Will make sure that i tag correctly in future.

0
* Please Login or Register to Answer, Follow or Comment.

5 Answers

G Lakshmipathi
Nov 10, 2017 at 09:23 AM
1
I read other SCN threads related to this and i tried the suggestions provided but it did not help.

Even for members, this is not going to help. You should have explained the steps you tried to find out and shared the screen shot. By the way, did try check in CHECK_CM report?

Show 2 Share
10 |10000 characters needed characters left characters exceeded
Former Member

Hi,

CHECK_CM report output:

Type of Credit Check was not set here.But they have defined the customer credit limit and assigned in control area 1000 with risk category :002

My client complained that the sale order credit status keeps on going to HOLD even when the credit limit is not exceeded and they release sales order from VKM2.

But as per my understanding credit check would not have happened if the type of credit check is not mentioned for the sale order type. so there is no possibility of Sale order credit status to go in hold .

Is my understanding correct?

I work in ABAP, so am not sure of the configurations required .

Kindly Advice.

Thank you so much.

0

While responding, please see that it is under "Comments" and NOT under "Answer", as you were not answering.

0
G Lakshmipathi
Nov 10, 2017 at 11:53 AM
0

Unless I see the screen shot, it will be difficult to suggest. You also need to check what is set in OVAK

Show 1 Share
10 |10000 characters needed characters left characters exceeded
Former Member

Hi,

Am replying under "Comments On this Answer".Correct me if am wrong.Sorry for the inconvenience.

I attached screenshots in the previous reply. Not sure why it did not show.

I have attached images.ovak-ss.png

Kindly advice.

Thanks

ova8.png (64.8 kB)
ovak-ss.png (36.2 kB)
0
G Lakshmipathi
Nov 10, 2017 at 01:04 PM
0

In the OVA8 screen shot, I could see one customized routine 900 is assigned against the field "No credit check". Check what validation is set in that z-routine.

Show 4 Share
10 |10000 characters needed characters left characters exceeded
Former Member

Hi,

I have attached the code of custom routine and VOFM
But it checks condition (XVBAK-RPLNR is not initial) whereas in the given sale order the RPLNR is initial.So probably it would skip this routine.

vofm.png

900-subroutine-code.png

Kindly advice.

Thank you

vofm.png (26.3 kB)
0
Former Member

Hi,

Please find the attachment of report output CHECK_CM.

Thanks

report-output.png (36.9 kB)
ss2.png (52.0 kB)
0

where does the screenshot from the report show that the credit status is blocked?

0
Former Member
Jürgen L

Hi,

In Production, client have released it from VKM2. Executed the report after that.

But the client says that sales order created goes to hold even when credit limit is not exceeded for few customers.

From that report i could see "No Credit Check". So does it mean that credit check has not happened and the Credit Status would be "Not performed" always?

If so why the client will release the sale order from VKM2?

Kindly Advice.

Thanks

0
Jürgen L
Nov 10, 2017 at 03:27 PM
0

You have no credit check for order type, hence TVAK-KLIMP is empty and shows in red for no credit check.

Maybe a screenshot from Sales order change log would help to know whether really a credit block was available and when this all happened. The delivery dates that are visible in one of your screenshots are already months ago, in meantime even the customizing could have been changed, so you should as well check the change logs of the customizing if it has changed in the meantime.

In general you should run a check report when you have the problem and not after the situation was changed. Credit limit check is very much time depending, in the meantime the customer could have paid overdue bills, other orders could have been cancelled, and even the current date is important when you consider the number of days with open items.

Show 5 Share
10 |10000 characters needed characters left characters exceeded
Former Member

Hi,

Please find the screenshot of Sale order Changes.

Previously the CMGST was null and now to 'D' released.

Does this mean that sale order was not blocked?

Thanks

so-changes.png (24.8 kB)
0

I have not found a single case like that (no credit check to released) in my system.

OSS note 1479897 - How to use report CHECK_CM has some more ideas what to check

0
Former Member
Jürgen L

Because of the configuration which is not maintained the credit check was not happening.

0

I don't really understand this reply. Your subject says "the credit status goes to Blocked"

How could that be without customizing and without credit check?

0
Former Member
Jürgen L

Am sorry ..Its a mistake from my client side. They claimed that credit status was going on hold.

After checking the configurations and analyzing with the inputs given in this post.I was sure that credit check itself was not happening in the first place and i made it clear to them.

Many thanks for your inputs.It was of great help.

0
Siva Prasad Vasireddy Nov 10, 2017 at 09:23 AM
0

hi,

How many credit control areas are you using and what is the default credit limit assigned to these credit control areas in Enterprise structure.

Show 3 Share
10 |10000 characters needed characters left characters exceeded
Former Member

Hi.

Only one control area defined for this customer.

Please find screenshot for reference.

0

Hi,

i think screen shot is not attached.

0
Former Member

Hi,

Customer is maintained for '1000' control area only.

Please find the attachments.

ova8.png

Thanksovak-ss.png

ova8.png (64.8 kB)
ovak-ss.png (36.2 kB)
0