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Former Member

Credit status blocked even though it has not exceeded the credit limit

Hi ,

When creating sale order the credit status goes to Blocked even though the credit limit has not exceeded.

It happens only for few customers.

I checked FD33 and OVA8 configuration. Its all fine.

I read other SCN threads related to this and i tried the suggestions provided but it did not help.

I need to know the root cause so that it does not happen in future.

Is there any configuration i need to check .

Kindly Advice.

Thanks in Advance

Regards,

Madhu

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5 Answers

  • Nov 10, 2017 at 09:23 AM
    I read other SCN threads related to this and i tried the suggestions provided but it did not help.

    Even for members, this is not going to help. You should have explained the steps you tried to find out and shared the screen shot. By the way, did try check in CHECK_CM report?

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  • Nov 10, 2017 at 11:53 AM

    Unless I see the screen shot, it will be difficult to suggest. You also need to check what is set in OVAK

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    • Former Member

      Hi,

      Am replying under "Comments On this Answer".Correct me if am wrong.Sorry for the inconvenience.

      I attached screenshots in the previous reply. Not sure why it did not show.

      I have attached images.ovak-ss.png

      Kindly advice.

      Thanks

      ova8.png (64.8 kB)
      ovak-ss.png (36.2 kB)
  • Nov 10, 2017 at 01:04 PM

    In the OVA8 screen shot, I could see one customized routine 900 is assigned against the field "No credit check". Check what validation is set in that z-routine.

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    • Former Member Jürgen L

      Hi,

      In Production, client have released it from VKM2. Executed the report after that.

      But the client says that sales order created goes to hold even when credit limit is not exceeded for few customers.

      From that report i could see "No Credit Check". So does it mean that credit check has not happened and the Credit Status would be "Not performed" always?

      If so why the client will release the sale order from VKM2?

      Kindly Advice.

      Thanks

  • Nov 10, 2017 at 03:27 PM

    You have no credit check for order type, hence TVAK-KLIMP is empty and shows in red for no credit check.

    Maybe a screenshot from Sales order change log would help to know whether really a credit block was available and when this all happened. The delivery dates that are visible in one of your screenshots are already months ago, in meantime even the customizing could have been changed, so you should as well check the change logs of the customizing if it has changed in the meantime.

    In general you should run a check report when you have the problem and not after the situation was changed. Credit limit check is very much time depending, in the meantime the customer could have paid overdue bills, other orders could have been cancelled, and even the current date is important when you consider the number of days with open items.

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    • Former Member Jürgen L

      Am sorry ..Its a mistake from my client side. They claimed that credit status was going on hold.

      After checking the configurations and analyzing with the inputs given in this post.I was sure that credit check itself was not happening in the first place and i made it clear to them.

      Many thanks for your inputs.It was of great help.

  • Nov 10, 2017 at 09:23 AM

    hi,

    How many credit control areas are you using and what is the default credit limit assigned to these credit control areas in Enterprise structure.

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