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author's profile photo Former Member
Former Member

Complaints creations in IC webclient

Dear Gurus,

Is it possible, to configure IC webclient such that a complaint can only be raised for a particular product when the respective Sales Order Status is "Completetly billed".

how is it possible...

Right now i hav configured IC webclient for rasiing complaints but it allows to raise a complaint irrespective of the Sales order status.

kindly advice

-Nirav

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 30, 2008 at 12:36 PM

    Hi nirav

    Try the following

    Set up an action (immediate processing ) based on the status you mentioned which will create an order of the transaction type of your complaint .

    hope it resolves

    Regards

    Raj

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