individual customers relationships in C4C from ERP

[former_member484977]

Hi experts.

We´re sending customers from ERP to C4C. We sent an individual customer who has relationships to a coorp. account, and i can see the relationships into the payload but no into the relationships tab.

In the web services message monitoring the status message is Succesfull, is this the expected behaviour due to this is an individual customer and his relationships are accounts?

Please help me.

Best regards.

[guilherme_steyer2 · Accepted solution]

Hello,

Sales Data dependent relationship is currently not supported for individual customers. They get created but are not visible on C4C UI.

That is why you can't see it

Regards,

Guilherme Steyer

[former_member484977 · Accepted solution]

thanks Guilherme.

Best regards.

[ziolkowskib · Accepted solution]

Hi guilherme.steyer2,
It seems that 3 years have passed and it is still not possible to display nor manually create relations in Sales Area for individual customers.
Do you know if there are any plans to change this situation?
Thanks in advance for your feedback.
Regards,
Bartosz