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author's profile photo Former Member
Former Member

iBase in Solution Manager - Horribly Inaccurate

Hello,

We use Solman for Service Desk. When openning a new service desk message you are prompted to choose a component. This list is derived from the ibase.

The iBase list on our Solman system is horribly outdated. It contains systems that we don't even have anymore, and it is missing 40+ new systems and clients.

How do we get the iBase list to be accuate?

Thank you!

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 24, 2008 at 09:04 AM

    Hi John,

    you can change the IBase in transaction IB52:

    Select your currently installed IBase (usually only one) and press Enter.

    Now browse through the tree, select the components that do not exist any more and use the "cut" button. Then save and go back and in again: The cut components are deleted now.

    (In case this does not work, you need to apply some SAPNOTE, dont remember the number)

    To add new components, go the above structure node, tab "Text" and enter new components, where column "Identification" contains <System ID><space><installation number>.

    Hope this helps.

    Best regards

    Christoph

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    • Former Member Former Member

      Hello,

      The note referred to earlier in this posting really did help. Thank you!

      I had to overcome a lot of things in IB52

      1) I assumed that the iBase got updated from SMSY or DSWP Solutions, or SLD, be alas it actually appears to be all manual and there is no referential integrity to anything else - it doesn't get automatically updated, you update manually following the pattern

      2) How to insert - you type in the text tab, there is no normal insert button like most other screens

      3) How to delete - you CUT, there is no normal delete button like most other screens. Other SDN posting suggest setting the delete flag at the component level, and were not right at all for me. CUT did not even work for me until I applied the note referred to earlier.

      4) No Application Help for the screen

      5) Some menu options are in Gerrman

      6) The first screen you get to in IB52 is actually a search screen - though there is no execute button and it doesn't behave like most other normal search screens. A nerby can be concerned that they are actually updating data in the screen because the text on the screen says "change" not "search".

      I hope you can avoid the experience I had with iBase and IB52.

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