SAP Solution Manager - Service Desk WebService API

[Former Member]

I receive an undocumented error code response when attempting to 'ListUnclosedIncidents'

XML Request:

<?xml version="1.0" encoding="UTF-8"?>

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

<SOAP-ENV:Body>

<m:ListUnclosedIncidents xmlns:m="urn:sap-com:document:sap:soap:functions:mc-style">

<SystemGuid>DCC9E874E944FBF1B84B0019B9CD6EFF</SystemGuid>

</m:ListUnclosedIncidents>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

XML Response:

<?xml version="1.0" encoding="UTF-8"?>

<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">

<soap-env:Body>

<n0:ListUnclosedIncidentsResponse xmlns:n0="urn:sap-com:document:sap:soap:functions:mc-style">

<Errors>

<item>

<ErrorCode>13</ErrorCode>

<Val1>DCC9E59AA47E43F1B84B0019B9CD6EFF</Val1>

<Val2/>

<Val3/>

<Val4/>

</item>

</Errors>

<Incidents/>

</n0:ListUnclosedIncidentsResponse>

</soap-env:Body>

</soap-env:Envelope>

What does this error code 13 mean?

Notice, when I attempt to retrieve the SystemGuid, I get a good response:

XML Request:

<?xml version="1.0" encoding="UTF-8"?>

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

<SOAP-ENV:Body>

<m:RequestSystemGuid xmlns:m="urn:sap-com:document:sap:soap:functions:mc-style">

</m:RequestSystemGuid>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

XML Response:

<?xml version="1.0" encoding="UTF-8"?>

<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">

<soap-env:Body>

<n0:RequestSystemGuidResponse xmlns:n0="urn:sap-com:document:sap:soap:functions:mc-style">

<Errors/>

<SystemGuid>DCC9E59AA47E43F1B84B0019B9CD6EFF</SystemGuid>

</n0:RequestSystemGuidResponse>

</soap-env:Body>

</soap-env:Envelope>

Thank you for your help.

Jeremy Watkins

[Former Member]

Hi All,

Even we are facing the similar issues. Please let me know if  anyone was able to resolve it. Thanks.

Regards,

Murali

[former_member182575]

This is just for someone else out there.

Table ICT_SYSGUID is the key.  It seems the code to generate the GUID is too simple and will generate based on the first "call" to the SOLMAN service desk.  Delete the entry and recall again with the correct GUID code in the requesterGUID call.

Regards

Waza

[Former Member]

Pepole:

I set the webservices (ICT_SERVICE_DESK_API), the consumption WAS since an external application and only returns information for methods RequestGUI, RequestSystemGUI, GetPossibleValues, then the method for ListUnclosedIncidents, does not return error, but neither returned data, to try to call other methods (ADDInfo,

ReadCompleteIncident, etc.) returning the CodeError = 99. looking for information I found the package AI_SOLAR_INTERFACE_SD with the SE80 probe programs and return the same mistake, these programs are related tables IC_ * (example: ICT_MAP_PERSON) and for this specific case have no values. The same happens when I run ReadCompleteIncident shows a codeError = 14 indicating that the incidence is unknown.

Note:Jeremy Watkins, I think the codeError = 13 relates to External System ID is unknown.

Any help please

Greetings

[Former Member]

Hello pedro,

we have the same issue and we can't solve this problems. Do you have the solution for this problem now!

Thanks for your help.

Greetings

Timo

[Former Member]

Hi Timo,

Now I've faced the same issue as you. I'm trying to create incident in solman through SaopUI.

I have got GUID through RequestSystemGUID (as far as I understand I should use it as ProviderGUID).

But I don't understand where I can get RequesterGUID.

I see that you solved this but I don't understand how ))

Could you please explain it to me in more details.

BR

Dmitriy

[Former Member]

Hi Dmitry,

Even we are facing the similar issue. Please let me know if you were able to resolve it. Thanks.

Regards,

Murali

[Former Member]

can you tell me what roles required ?

thanks in advance.

[Former Member]

Hi there,

Looks like you have already integrated the service desk with external service desk. Can you please let me know the steps required in configuring the same coz we have an urgent requirement of integrating Solution manager service desk with external service desk.

Any help is greatly appreciated.

you can send any documentation to rookeking at yahoo.com

Thanks,

Raju.

[Former Member]

It seems to be an authentication problem. Maybe a "role" is missing that the user doesn't have.

Message from webservice-application:

"...requires authentication with the realm 'SAP Web Application Server []"