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Reset two-factor-authentication if the authenticator is uninstalled

Nov 10, 2017 at 10:56 AM


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Hi experts,

following scenario: A Jam user (provisioned with SCP IAS) is using the two-factor-authentification (2FA) with the SAP Authenticator on his mobile device. Then the user has unintentionally uninstall the SAP Authenticator App. How can I now - as administrator - deactivate or reset the two-factor authentification if the app on his device, that is generating the code to deactive the 2FA, is no longer exisiting? If I install the SAP Authenticator again on the mobile device it is requesting the set-up to a Jam account

Is the only possibility to reset the 2FA to delete the user in SCP IAS and add him again?

Thanks for help.

Best regards,


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2 Answers

Best Answer
Deborah Albrecht Nov 10, 2017 at 12:35 PM

I find a solution myself. If you go to that user in SCP IAS. In the thab "Authentication" you can switch the two-factor-authentication off as administrator (see Screenshot).

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Meghna Anand
May 23 at 09:20 AM

Hi Deborah,

Could you tell me how to contact the administrator to swtich off two factor authentication.

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Hi Meghna,

in our case the users write a ticket in our internal ticketing system or just call me to reset the two factor authentication.