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Error by install hana express 2.0 xsa

Nov 07, 2017 at 09:37 PM

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Hi Experts

I try to install HANA Express 2.0 on an VMWARE suse enterprise for sap 12 sp3

Hardware:

here is the log file:

log.txt

2017-11-07 23:28:35 : Installing SAP HANA XS RUNTIME to /hana/shared/HXE/xs... 2017-11-07 23:28:35 : Starting system... 2017-11-07 23:28:35 : Configuring software... 2017-11-07 23:28:44 : Update of SAP HANA Express Edition components failed. 2017-11-07 23:28:44 : Update of SAP HANA XS Advanced Runtime failed 2017-11-07 23:28:44 : Installation failed 2017-11-07 23:28:44 : error installing 2017-11-07 23:28:44 : Cannot install 2017-11-07 23:28:44 : Custom event postInstall failed

thanks for your help

log.txt (6.3 kB)
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5 Answers

Alessio Stomeo Nov 08, 2017 at 10:36 PM
0

Hi Denis

thank you for the fast reply

I send the feedback last week

in the hdblcm.log I cannot found helpfull information:

3:28:44.939 - ERR : Update of SAP HANA Express Edition components failed.

23:28:44.954 - INFO: Summary of critical errors

23:28:44.939 - ERR : Update of SAP HANA Express Edition components failed.

23:28:44.861 - ERR : Update of SAP HANA XS Advanced Runtime failed

23:28:44.861 - INFO: Installation failed

23:28:44.861 - INFO: error installing

23:28:44.861 - INFO: Cannot install

23:28:44.861 - INFO: Custom event postInstall failed

hdblcm.txt

should I try with SP2?

thanks and regards

Alessio


hdblcm.txt (37.0 kB)
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Alessio Stomeo Nov 08, 2017 at 10:46 PM
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I found now this error on the log file:

23:28:35.137 - INFO: Output line 9: Start reading from input channel...

23:28:35.138 - INFO: Output line 10: ... Done.

23:28:35.148 - INFO: Output line 11: Checking installation...

23:28:35.607 - INFO: Output line 12: Preparing package 'sapjvm 8'...

23:28:35.607 - INFO: Output line 13: Preparing package 'Runtime'...

23:28:35.607 - INFO: Output line 14: Preparing package 'Platform Router'...

23:28:35.608 - INFO: Output line 15: Preparing package 'Node4'...

23:28:35.609 - INFO: Output line 16: Preparing package 'Installer'...

23:28:35.609 - INFO: Output line 17: Preparing package 'Installation Scripts'...

23:28:35.609 - INFO: Output line 18: Preparing package 'Initial Content'...

23:28:35.634 - INFO: Output line 19: Installing SAP HANA XS RUNTIME to /hana/shared/HXE/xs...

23:28:35.634 - INFO: Output line 20: Starting system...

23:28:35.737 - INFO: Output line 21: Configuring software...

23:28:44.748 - INFO: Output line 22: Installation failed

23:28:44.748 - INFO: Output line 23: error installing

23:28:44.748 - INFO: Output line 24: Cannot install

23:28:44.748 - INFO: Output line 25: Custom event postInstall failed

23:28:44.748 - INFO: Output line 26:

23:28:44.788 - INFO: Output line 27: Log file written to '/var/tmp/hdb_HXE_hdblcm_update_2017-11-07_23.28.30/hdbinst_xs.log' on host 'hxe'. 23:28:44.860 - INFO: Program terminated with exit code 1

23:28:44.861 - INFO: Switching back to root user.

23:28:44.861 - ERR : Update of SAP HANA XS Advanced Runtime failed

23:28:44.866 - INFO: Status file '/hana/shared/HXE/HXE.hdblcm.update' removed

23:28:44.866 - INFO: Updating SAP HANA XS Advanced Runtime failed

23:28:44.866 - INFO: Updating SAP HANA XS Advanced Runtime failure has been ignored

what I'm doing wrong??

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Hi Alessio,

If you just followed the documented installation steps, you are certainly not doing anything wrong - but there maybe an issue with the environment.

From the installation log file [hdblcm.log], I parse that the instalation of the XSA components has failed.

23:28:35.137 - INFO:     Output line 8: Resuming broken installation at step 'Calling 'postInstall' Event Handler'.
23:28:35.137 - INFO:     Output line 9: Start reading from input channel...
23:28:35.138 - INFO:     Output line 10: ... Done.
23:28:35.148 - INFO:     Output line 11: Checking installation...
23:28:35.607 - INFO:     Output line 12: Preparing package 'sapjvm 8'...
23:28:35.607 - INFO:     Output line 13: Preparing package 'Runtime'...
23:28:35.607 - INFO:     Output line 14: Preparing package 'Platform Router'...
23:28:35.608 - INFO:     Output line 15: Preparing package 'Node4'...
23:28:35.609 - INFO:     Output line 16: Preparing package 'Installer'...
23:28:35.609 - INFO:     Output line 17: Preparing package 'Installation Scripts'...
23:28:35.609 - INFO:     Output line 18: Preparing package 'Initial Content'...
23:28:35.634 - INFO:     Output line 19: Installing SAP HANA XS RUNTIME to /hana/shared/HXE/xs...
23:28:35.634 - INFO:     Output line 20: Starting system...
23:28:35.737 - INFO:     Output line 21: Configuring software...
23:28:44.748 - INFO:     Output line 22: Installation failed
23:28:44.748 - INFO:     Output line 23:   error installing
23:28:44.748 - INFO:     Output line 24:     Cannot install
23:28:44.748 - INFO:     Output line 25:       Custom event postInstall failed
23:28:44.748 - INFO:     Output line 26: 
23:28:44.788 - INFO:     Output line 27: Log file written to '/var/tmp/hdb_HXE_hdblcm_update_2017-11-07_23.28.30/hdbinst_xs.log' on host 'hxe'.
23:28:44.860 - INFO:     Program terminated with exit code 1
23:28:44.861 - INFO:   Switching back to root user.
23:28:44.861 - ERR :   Update  of SAP HANA XS Advanced Runtime failed

The installer mentions is it resuming a broken installation.

The log file is /var/tmp/hdb_HXE_hdblcm_update_2017-11-07_23.28.30/hdbinst_xs.log

You might want to check that file for any issues with the XSA installation.

Now unless you like to spend a lot of time debugging installations, I would recommend - as a general rule - not to resume broken installations but just clean up the machine and start again from scratch.

# execute as root
/hana/shared/HXE/hdblcm/hdblcm 

[option 4, if not mistaken, performs the uninstallation]

Double check that /hana/shared/HXE and data and log mount points / directories are clean and you might also want to clean up /tmp and /var/tmp

Double check disk space as well

# df -h
0

Hi Denys

I unistalles the HXE installation, I clean up /tmp & /var/tmp

I checked the disk space: usage less tha 30%

and I installes HANA Express again

now I have this error:

Updating SAP HANA Express Edition Instance Integration on Local Host...

Deploying SAP Host Agent configurations...

Creating Component List...

SAP HANA Express Edition System installed

Note: Deployment of SAP Host Agent configurations finished with errors

should I to install the agent separately?

Regards

Alessio

hdblcm.txt

setup-hxe-2017-11-09-224729.txt

0
Denys van Kempen
Nov 08, 2017 at 09:02 AM
0

Hi Alessio,

First of all, SP 03 is not supported (yet).

You can find this information in the note 2235581 - SAP HANA: Supported Operating Systems

https://launchpad.support.sap.com/#/notes/2235581

References to this note and other relevant notes, you can find in the installation and update guide.

Next, the log file does not provide me any clue about the issue but it does contain two relevant lines.

You can send feedback to SAP with this form: https://hxe:1129/lmsl/HDBLCM/HXE/feedback/feedback.html
Log file written to '/var/tmp/hdb_HXE_hdblcm_update_2017-11-07_23.28.30/hdblcm.log' on host 'hxe'.

Did you provide any feedback?

What information does the detailed hdblcm.log contain?

Regards,

Denys / SAP HANA Academy

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Alessio Stomeo Nov 14, 2017 at 06:16 PM
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Hi Denys

I unistalles the HXE installation, I clean up /tmp & /var/tmp

I checked the disk space: usage less tha 30%

and I installes HANA Express again

now I have this error:

Updating SAP HANA Express Edition Instance Integration on Local Host...

Deploying SAP Host Agent configurations...

Creating Component List...

SAP HANA Express Edition System installed

Note: Deployment of SAP Host Agent configurations finished with errors

should I to install the agent separately?

Regards

Alessio

hdblcm.txt

setup-hxe-2017-11-09-224729.txt

hdblcm.txt (45.9 kB) setup-hxe-2017-11-09-224729.txt (9.7 kB)
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Denys van Kempen
Nov 27, 2017 at 11:06 AM
0

Hi Alessio,

The agent did not like that you cleaned up /tmp

22:54:06.304 - ERR :       500 Can't open socket /tmp/.sapstream1128: No such file or directory

A restart of the agent (or the system) would have solved this.

If not mistaken, a restart of the agent should trigger the agent to parse the services file again and update its internal repository. The host agent is of vital importance in large SAP landscapes managed by SAP Solution Manager but in stand-alone express edition systems no so. Unless you are using express for production purposes, I would not worry too much about this.

Regards,

Denys / SAP HANA Academy

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