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Where can i assign capacity for service technician ?

Nov 07, 2017 at 10:47 AM

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I want to assign capacity ( certain amount of ticket per day ) for each technician and can't seem to find the configration on how to do this any help please ?

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3 Answers

Jameel Qureshi
Nov 07, 2017 at 03:56 PM
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Hi,

In the employee record of the technician, you can maintain working hours.

You will find this in the 'People' Workcentre and then 'Employees'.

Regards,

Jameel

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DearJameel ,

I dont want to maintain working hours , I want to maintain number of tickets daily assigned to the technician .

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Keshav Harake Nov 07, 2017 at 04:26 PM
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Hi ,

I agree with Jameel,

U can find the Workcentre and then Employees Technician record u have to maintain working hours.

Br,

Keshav

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Dear Keshav,

Maintaining working hours doesn't fulfill my needs to control number of ticket assigned daily to technicians .

Regards,

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Mohamed Ahmed Nov 12, 2017 at 06:37 AM
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I dont want to maintain working hours , I want to maintain number of tickets daily assigned to the technician .

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