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Former Member
Jan 20, 2008 at 10:20 PM

Agent determination position/ rule


HI Gurus,

I am new in workflow. For our project we have created a org structure. Which has O-S-US.

There are only two positions Agent and Lead Agent.

If I want to send an workitem to lead-agent I can send it to the position. But as our business will be maintaining the org structure they want an option that in case if any user is not assigned to the Lead-agent it should inform the workflow initiator.

Do I have to use a rule, or how I do that Please help. Any other better way to do it?

I promise I will reward every helpful answer.

With thanks