Can you do a small favour me........ as it is v.v.very important
- Usally, in Project managers round on which topics they will concentrate such as Technical, General etc., please give me some help on this......
- Pl. help me entire issues process in real time...like....
- How an functional consultant will get issues
- Who will assign issues to consultant
- Normally Help desk will be maintain for issues, this
desk is setup at clients place or companys place?
- Generally onsite coordinator will sit with cliens
people to look all these matters and he will send to
offshore...right...... (if not pl correct me)
- After tickets are resolved/closed (using remedy tool) when consultant wants to see previous issue, how he can get that?
I am requesting you and all to please give me your opinions/solutions/answers/suggetions at the earliest and sure will assign good points.
Thanks & Regards