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Former Member
Jan 18, 2008 at 06:09 PM

How to Setup Service Desk and CHARM in Solu Man 4.0

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Hi Gurus

I am New to Solution Manager 4.0 and i want to setup Service Desk and Change Request Management for my client. Any one help me to guide where i can start and after configuring how the functionality of service desk and change request management.

Can anybody send the documents with screen shot how to configure and how it lokks after Configuration.

My client requirement is he wants to make Service desk as a ticketing tool and Charm as Change management tool

Please help me

Piont rewarded for solution

Rajesh