My question is -
When a delivery is being released by the credit department by transaction VKM4 a message should be automatically send to the responsible person in the sales office with the confirmation that the delivery has been released.
The message will be send to the @ mail (Lotus Notes) address.
The correct person will be identified via the partner function VW Customer Service which is defined at header level and should be available in the sales order.
I found the user exit Include RVKREFZ2 to be used for this.
Can anyone guide how to use this email functionality and from where the relevant data can be picked up from?
If any further clarifications are needed pls let me know.
Would greatly appreciate your useful feedback.