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author's profile photo Former Member
Former Member

How to findout COMMUNICATION Channel in ICWEB

Hello all,

I have requiremet to findout "communication channel" selected in ICWEB eg. Phone or Email or Fax.

Based on that I want to default some values in custom field. Can some body help out in this regard.

Regards,

Laxman

Edited by: laxman on Jan 16, 2008 8:36 PM

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 17, 2008 at 08:54 PM

    T-code CRMC_IC_TLBBTN create what ever button you like.

    The t-code CRMC_IC_TLBPROF to assign phone, email, chat

    points please

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