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Jan 15, 2008 at 10:21 PM

CCMS customizations and system refreshes

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I have inherited certain aspects of our system administration team and apologize for what may be a general question.

We perform regular system refreshes (PRODUCTION system copied into STAGE environment).

We have only recently begun exapanding our use of CCMS. As part of this process we have added several "custom" alerts in the PRD and STG systems.

The values, thresholds (and even the existence) of these customiations vary between the two systems.

My general question is how can we avoid having the PRD CCMS customizations overwrite the values in STG as part of a PRD -> STG system refresh?

I was thinking these customizations are maintained in a table somewhere, and that it might be possible to export and import after the refresh. However, I am not able to find what tables these are.

Any suggestions along these lines would be greatly appreciated.

thanks,

Jeff Henke