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Business Roles and IC Events not displayed in Rule Policy in IC_MANAGER sap

I have some rule policies with Context ICRULE, created by using ZIC_MANAGER. But Business Roles block and IC Events block not displayed in rule:

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1 Answer

  • Nov 17, 2017 at 12:55 AM

    Hello Aleksandr,

    May we know what's your CRM and SP version?

    Then would you please execute T-code SPRO, go to path

    Interaction Center WebClient->Additional Functions->Intent-Driven Interactions->Define Repository, Select 'ICRULE', then double click 'context properties'.

    There should be one entry:

    Property Name: USED_BY_IDI Description: Used by Intent-Driven Interaction Value: X

    This entry will be used by the view crm_erms_rulem/RulePolicyICProfile.htm and crm_erms_rulem/RulePolicyICEvent.htm.

    Would you please check if this entry is there? If not, please maintain them.

    Details are described in KBA


    If above entry already exists but the assignment blocks are still not there, would you please provide more information:

    1. Please set user parameter WCF_IGNORE_ENHANCEMT to A in t-code SU3, and then check again.

    2. Please check if the same problem also happens in business role IC_MANAGER.

    Best Regards, Corrine

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