Hello Aleksandr,
May we know what's your CRM and SP version?
Then would you please execute T-code SPRO, go to path
Interaction Center WebClient->Additional Functions->Intent-Driven Interactions->Define Repository, Select 'ICRULE', then double click 'context properties'.
There should be one entry:
Property Name: USED_BY_IDI Description: Used by Intent-Driven Interaction Value: X
This entry will be used by the view crm_erms_rulem/RulePolicyICProfile.htm and crm_erms_rulem/RulePolicyICEvent.htm.
Would you please check if this entry is there? If not, please maintain them.
Details are described in KBA https://launchpad.support.sap.com/#/notes/2565345.
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If above entry already exists but the assignment blocks are still not there, would you please provide more information:
1. Please set user parameter WCF_IGNORE_ENHANCEMT to A in t-code SU3, and then check again.
2. Please check if the same problem also happens in business role IC_MANAGER.
Best Regards, Corrine
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