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Aleksandr Kelepko

Business Roles and IC Events not displayed in Rule Policy in IC_MANAGER sap

Nov 06, 2017 at 04:58 PM | 65 Views

I have some rule policies with Context ICRULE, created by using ZIC_MANAGER. But Business Roles block and IC Events block not displayed in rule:

icrule-not-displayed.png (100.2 kB)
CRM Interaction Center
sap web ui
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1 Answer

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    Corrine Guan
    Nov 17, 2017 at 12:55 AM

    Hello Aleksandr,

    May we know what's your CRM and SP version?

    Then would you please execute T-code SPRO, go to path

    Interaction Center WebClient->Additional Functions->Intent-Driven Interactions->Define Repository, Select 'ICRULE', then double click 'context properties'.

    There should be one entry:

    Property Name: USED_BY_IDI Description: Used by Intent-Driven Interaction Value: X

    This entry will be used by the view crm_erms_rulem/RulePolicyICProfile.htm and crm_erms_rulem/RulePolicyICEvent.htm.

    Would you please check if this entry is there? If not, please maintain them.

    Details are described in KBA https://launchpad.support.sap.com/#/notes/2565345.

    ***

    If above entry already exists but the assignment blocks are still not there, would you please provide more information:

    1. Please set user parameter WCF_IGNORE_ENHANCEMT to A in t-code SU3, and then check again.

    2. Please check if the same problem also happens in business role IC_MANAGER.

    Best Regards, Corrine

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