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Business Roles and IC Events not displayed in Rule Policy in IC_MANAGER sap

Nov 06, 2017 at 04:58 PM

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I have some rule policies with Context ICRULE, created by using ZIC_MANAGER. But Business Roles block and IC Events block not displayed in rule:

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Corrine Guan
Nov 17, 2017 at 12:55 AM
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Hello Aleksandr,

May we know what's your CRM and SP version?

Then would you please execute T-code SPRO, go to path

Interaction Center WebClient->Additional Functions->Intent-Driven Interactions->Define Repository, Select 'ICRULE', then double click 'context properties'.

There should be one entry:

Property Name: USED_BY_IDI Description: Used by Intent-Driven Interaction Value: X

This entry will be used by the view crm_erms_rulem/RulePolicyICProfile.htm and crm_erms_rulem/RulePolicyICEvent.htm.

Would you please check if this entry is there? If not, please maintain them.

Details are described in KBA https://launchpad.support.sap.com/#/notes/2565345.

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If above entry already exists but the assignment blocks are still not there, would you please provide more information:

1. Please set user parameter WCF_IGNORE_ENHANCEMT to A in t-code SU3, and then check again.

2. Please check if the same problem also happens in business role IC_MANAGER.

Best Regards, Corrine


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Hello Corrine,

I found it very helpfull, and it met exactly my needs.

Thanks for your help!

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