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Former Member
Jan 15, 2008 at 01:48 PM

Create "Followup document" in Service Ticket

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Dear Experts,

I'm performing mass creation for Service Ticket by using IDOC basic type CRMXIF_ORDER_SAVE_U01.

At the same time, i need to create a "Followup document" for the service ticket as well, and hence i utilized the segment E101CRMXIF_DOC_FLOW with below field population:

APPL_SNAME = E101CRMXIF_DOC_FLOW

RELATION_TYPE = VONA

RELOBJ_TYPE = BUS2000116

RELOBJ_OBJECT_ID = 1234567

RELATION_TYPE_ATTR = A

I can not get any Followup doc created. Basically i did tried to take off the value for RELOBJ_OBJECT_ID, but it still didn't worked.

Could you please comment what went wrong? Or any steps that i have left out?

Thanks in advance.