Any experience with master data template triggered from CRM?

[Former Member]

Hello all. I am working on an integration project between CRM and an R/3 ISU installation. We want to set up a master data template on the ISU side that includes som virtual attributes. The virtual attributes should receive their values from a function module that should read the information from an incoming bDoc or possibly call an RFC on the CRM system that can find the information required. I am however lost when it comes to understanding how the CRM middleware interacts with the master data template. Would anyone out there know that?

Best regards,

Anders

[Former Member]

Hello again,

It turned out that our SAP consultant could dig up an unlisted OSS noted on the topic. The example explained that the bDoc is contained in TX_MESSAGE_EXT and the trick was to read whatever was needed from the bDoc and create som logic to put the needed values in XY_CUVAL. Putting everything in XY_CUVAL made it available as a parameter directly in the master data template on the ISU side.

Best regards,

Anders

[stephenjohannes]

Anders,

In theory without understanding much about your IS-U application the middleware would work like this.

1. Attributes revelant to your template are created/updated in CRM.

2. CRM generates a BDOC with the update information

3. The BDOC is transfered to an inbound queue on the R/3 ISU system

4. The inbound R/3 ISU adapter maps the contents of the BDOC and then updates corresponding data in the R/3 ISU system.

So the real key to your question is finding out function module on the R/3 side serves as the inbound adapter for your template. That will then show you how the data is updated in the R/3 side.

I think for your approach if you want to use the middleware, then you need to create a new adapter object on the CRM side that sends data over to your system. You would then create corresponding outbound and inbound function modules as part of the adapter configuration.

The "generic" middleware adapter creation guides should provide the detailed steps in what objects need to be created and the actual configuration. You can search this forum for the links or

look at:

http://help.sap.com/saphelp_crm40/helpdata/en/c8/93ad3a9bfd664ee10000000a114084/frameset.htm

Good luck,

Stephen