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Jan 15, 2008 at 12:17 AM

CRM E-analytics

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Hello

I am trying to find how to Configure analytics in CRM.

I have ISA working in CRM E-commerce. Based on information available on net SAP CRM E-commerce also has analytics app called E-Analytics. (customer analytics and sales analytics)

How is this configured?

Is it same like XCM we do for Internet Sales?

Any information will be appreciated.

I did read best practices for CRM to BI connectivity. But I am not sure how to display reports on web rfom CRM. Is it a XCM or is there seperate configuration for web analytics?

Thanks