I have seen similar things happening, but nothing exactly the same as our situation so I am hoping that I can get some help
On Thursday we used VA01 to create a delivery order return. This was successful.
Then we used VF04 to process the return and expected the following to occur:
- goods delivery return processed
- billing document created (credit note)
- accounting document created
This is what happened:
- goods delivery return was successfully processed (batch returned to stock in SAP)
- status of the returns delivery is "being processed"
- material was returned to stock
Problem:
the material is currently in inventory but the customer has not been issued a credit.
Another user tried to backout the goods delivery return but cannot. Both of these problems seem to be happening because the delivery return 84000098 is currently being processed
This is preventing us from doing anything with this return and issuing a credit to our customer.
Does anyone have any suggestions that we can use to fix this?
thanks,
Laurie