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Nov 03, 2017 at 09:38 AM

Unable to start CMS.

282 Views Last edit Nov 03, 2017 at 10:06 AM 2 rev

Hello Experts,

We are currently on BI 4.1 SP7 and unable to start the CMS hosted on Oracle DB. It's a standalone environment which was previously working, but now it's failing with the below mentioned error.

33007 Failed to decrypt object 100 using cryptographic key ID: 4.
35101 The root server reported an error Initialization Failure. (Reason: Failed to decrypt object 100 using cryptographic key ID: 4.Failed to decrypt object 100 using cryptographic key ID: 4. Error decrypting InfoObject ).

The object ID 100 seems to be of cluster key. We have tried updating the cluster key, but now somehow its failing with incorrect cluster key.

It's also not allowing to reset the cluster key from the SIA properties.

KBA referred:

2300566,1881266,1613058, 1639053

We would like to avoid recreating the database.

Kindly assist.

Regards,

Diego.