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Workflow task : Email sent from personal id

Nov 03, 2017 at 07:53 AM


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We have Workflow (W)( it runs as background process ). The workflow has a task(T) and a rule(R) associated with it. In task(T)'s TASK DESCRIPTION we have formed a text which should be sent as email to agents mentioned in rule (R). So after execution of workflow(W) a mail gets sent perfectly.

Note: we are not using any coding to send the email, nor configured sender for the email anywhere (in rule(R) or in task(T)).

The issue we are facing is,

"When the email is received , we see that, The sender of email is someone's personal email id".

Donno how/from where the presonal email id is picked?

Did anyone faced this issue before and resolved it?

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1 Answer

Susan Keohan
Nov 03, 2017 at 01:05 PM


You should probably maintain an email address in the WF-BATCH SU01 record.

And please do search for similar problems before posting questions.


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That's right, there are interesting answers if you search (like delegating SELFITEM and customizing the code)