Skip to Content

Service Requests Attachments - Only 5 attachments available

Nov 03, 2017 at 06:11 AM


avatar image

Hello folks,

We are using the Ticket creation through incoming e-mails in the Service module of C4C. However we are noticing that, for e-mail which contain more than 5 attachments, the corresponding ticket created in C4C, only contains 5 attachments.
Is this the standard behavior? This seems to be a limitation currently.
Let me know if any of you have encountered such issues. Any pointers in this will be much appreciated.

Thanks and regards,
Nikhil Pais

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Prasanth Sarma Aryasomayajula
Nov 07, 2017 at 02:15 AM

System shows only 5 attachments in HTML.
You can navigate to E-mail -> Attachments tab while clicking on option symbol 'View Message details' , where you will see the complete available ones

If user is using responsive UI then there is an E-mail tab available, where all attachments are available.

10 |10000 characters needed characters left characters exceeded