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Nov 03, 2017 at 06:11 AM

Service Requests Attachments - Only 5 attachments available

157 Views Last edit Nov 06, 2017 at 11:20 PM 2 rev

Hello folks,

We are using the Ticket creation through incoming e-mails in the Service module of C4C. However we are noticing that, for e-mail which contain more than 5 attachments, the corresponding ticket created in C4C, only contains 5 attachments.
Is this the standard behavior? This seems to be a limitation currently.
Let me know if any of you have encountered such issues. Any pointers in this will be much appreciated.

Thanks and regards,
Nikhil Pais