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Facebook Ad Integration - Error Message when trying to authenticate

Dear Experts,

when trying to authenticate the facebook integration to create facebook advertisement the following error message appears: "Client configuration error or network problems. See kernel traces" inside the campaign app in hybris marketing.

Does anybody knows how to set a kernel trace or had the same error?

Cheers,

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1 Answer

  • Nov 03, 2017 at 08:29 AM

    Hi Oliver,

    check transaction SMICM.

    Maybe in that question https://answers.sap.com/questions/217607/hybris-marketing-integration-with-facebook-and-oau.html the answer of Michael Knoespel is helpful for you.

    We also had that problem that was issued by the proxy and the SSL certificate in our case.

    Regards

    Tobias

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    • Former Member

      A summary of the troubleshooting for SAP Hybris Marketing Facebook Ads Integration as SAP Note

      2574247 - SAP Hybris Marketing Facebook Ads Integration Trouble Shooting Guide

      https://launchpad.support.sap.com/#/notes/2574247

      Issues like client not on latest the API Version, Facebook App, OAuth, Authentication Errors, Authentication Flow not working, no ad accounts displayed, Facebook Custom Audience terms and conditions not accepted and others are covered.