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Workflow/Monitoring

Former Member
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I have been working on installing the Workflow/Monitoring for a few days but it do not work.

i have installed the IDM and it works properly. Also the Smarty Template Engine and php are working without exepctions. But when i open the workflow/monitoring template there is allways an Error 500 in the internet explorer(by the way it is a windows based system)

Have you got any hints for me?

Thanks for your help.

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Answers (3)

Answers (3)

Former Member
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Ok...PHP version looks good. Is luser the one that got created when the database scripts were run ? what is the name of the database ? is it mxmc_db ? what is the role of this user on this database ?

if this is the user by default that gets created and you are using to login then its worth wile just to check its permissions on the database.

Former Member
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Hi Dirk,

I had this same problem for weeks until I discovered that there was an apache instance somewhere running on the server I used. It's been a test server so I had not full control on the installed software. Couldn't kill the apache instance as it was used for some obscure service software.

Had to install a Virtual Server, and let the IIS run there.

In other words, maybe you try to use the IIS on another server?

Former Member
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Hi Thomas,

i have full control on this server. It is a virtual mashine and there are no apache scripts running.

Thanks for your help.

Dirk

Former Member
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The Iuser is the normal iuser witch is included in every windows system, but i gave him "Full control"

Yes the name of the database is mxmc_db.

So i dont´t really knwo witch role the iuser got in the Database, i don´t read anything about it in the manual so what should i do or what role should i give hin in the database?

His file permission on the database is "full control" too.

Dirk

Former Member
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The exception in the Workflow and Monitoring Web interfaces can occur because of the issues with Iuser permissions on the mxmc_db database. If the database is in the SQL server then use the Enterprise manager to check if it it has dbo permissions ....play around with a permissions a bit and try and give all the access to the user account and see if the exception goes away........

if possible can you put a screen shot of the error.....We will go step by step to slove your issue.

Former Member
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Hi dev,

the Iuser has the permissons of the databaseowner. but the error occures again.

@dev that is the error-message

The page cannot be displayed

There is a problem with the page you are trying to reach and it cannot be displayed.

-


Please try the following:

Open the localhost home page, and then look for links to the information you want.

Click the Refresh button, or try again later.

Click Search to look for information on the Internet.

You can also see a list of related sites.

HTTP 500 - Internal server error

Internet Explorer

Edited by: Dirk Eberle on Jan 25, 2008 9:34 AM

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Hi

I had a similar error. By activating debugging i.e. uncomment display_errors = on (php.ini), I found the cause of the HTTP 500 - Internal server error. The error was related to unavailable SQL functionality. I had to activate SQL extensions also in the php.ini. See http://uk.php.net/mssql for further detail.

Former Member
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Hi, thank you all for your help. i found the problem. something was wrong with my php installation file. self-created php files worked proberly but the workflow and monitoring interface not. I installed an older php version and now ist´s working

Former Member
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Dear board,

I am facing issued with the Monitoring and Workflow components. After calling the url http://localhost/monitoring or /workflow I reveive a HTTP 403 Access Denied / Forbidden in the Browser after some seconds. This is regardless if I call the login.php directly for example.

I am on Server 2003 with the Enhanced Internet Explorer Security Configuration. I have checked, that the user for anonymous internet access on the default web site and default app pool are equal and authorized sufficiently. I have furthmore ensured that the same user has sufficient rights on the needed folder for the NWIDM and PHP installation. I have set the Security Level in the Browser to Low.

I use Smarty 2.6.18 and PHP 5.2.3.

Any idea? Is this really an authorization error or did I miss something somewhere else?

Kind regards,

Richard

Former Member
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Dirk,

Have you checked the following?

Rights on all files and directories under Monitoring and Workflow? Try giving the IUSER full contol. You can always dial this back later.

Also check your monitoring and workflow CONFIG.XML files. There could be an error in there.

Make sure the templates_c folder is cleared out for both monitoring and worlkflow

Cheers,

Matt

Former Member
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Could be a server policy, they lock down internet explorer at my company even on development machines.

I always navigate to workflow and monitoring from my laptop using http://servername/monitoring

Former Member
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Hi ,

When I worked with Workflow or Monitoring the Product before it was SAP, any issue with these two PHP interfaces happend was because of using Lower version of PHP or permission issues with the user mxmc_admin user or not allowing "All Unknown CGI Exensions" in IIS under Web service extentions.

Error 500 is a Web server error but it will be good to have a little bit more information. Hope this is helpful .

Dev

Former Member
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Hi Dev,

i use php 5.2.5, a version which should work with the monitoring/workflow template.

All Unknown CGI Extensions are allowed in the iis also.

There should not be any permission problem because the Iusr has Full Control.

But thank you so far

Dirk

Former Member
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Are you using Apache or IIS Web Server for your monitoring/workflow components?

Former Member
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Iam using iis

Former Member
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Hi Dirk,

how are you calling the monitoring/workflow templates?

Normally you install monitoring / workflow the following way:

1.) Install Webserver

2.) Copy monitoring / workflow folder in directories on your filesystem

3.) Connect the folder with addresses in your webserver

4.) Call the addresses (defined in the webserver) from your browser to get the monitoring / workflow components running

Which of these steps fails on your installation? Have you tried to temporary replace the index.html / index.php file in the monitoring / workflow folder with a simple self created file (e.g. <html> Test <?php echo "Test PHP"; ?></html>)

Former Member
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Hi Matthias,

Yes i did all these steps.

Self-created php files and php files which conted smarty are working properly.

Thanks for your help

Former Member
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Hi Dirk,

if all this works fine, then there is only the hard way of examining the SAp php-Files one by one.

So lets start with Monitoring (and then we do Workflow).

In your monitoring directory (which is addressed by the webserver and an self made html or php index.-File works fine) there should be a index.htm and index.html. Both simply call the login.php (which should be in the same directory).

a) Do you have Javascript activated and using Internet Explorer 6 or above (just to make sure ?

b) Do you have all these three files?

c) Can you call the login.php manually (http://myiisaddressformonitoring/login.php). Does this work?

If you answer all these questions with yes we might get deeper into the IdM-Files....

So long...

Former Member
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Hi Matthias,

Monitoring:

Yes i'am using the internet explorer 6 and javascript ist activated.

Yes, all these three files are in the directory.

And i can call the login.php manually. But when i enter a user name and it´s passwort i get an exeption.

Workflow:

The login.php. does not work manually.

Greetings Dirk

Former Member
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I have the same Error 500 when I tried to launch IdM Monitoring.

a) Do you have Javascript activated and using Internet Explorer 6 or above (just to make sure ?

b) Do you have all these three files?

c) Can you call the login.php manually

a- yes Javascript activated and using IE 6 and PHP 5.2.6

b- yes all three files are in the same directory: index.htm, index.html, login.php

c- no cannot get login.php manually.

I read in other threads someone used an older version of PHP, which version did the trick? Since I cannot get login prompt, maybe my issue lies elsewhere.

Former Member
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Hi,

can you please post the apache / iis error.log?